Conditions of Entry

• All patrons must have a valid ticket or entry authorisation.
• Official wristbands are to be worn at all times. Patrons without a wristband will be escorted off site.
• Dragon Dreaming has a strict ZERO DRUG POLICY.
• Security and police will be present at the festival for the safety and security of crew and attendees.
• Dragon Dreaming Festival has the right to refuse entry and or remove any person who:
  • Is not wearing an official wristband;
  • Illustrates unacceptable or antisocial behaviour;
  • Refuses to declare objects that are considered to be dangerous, illegalor off limits by security services;
• Young people under 16 years of age can only attend the Festival with a responsible parent/guardian present.
• All minors must be kept under the direct supervision and within constant eyesight of a parent/guardian at all times.
• Gate staff and licensed security are authorised to refuse entry.
• This is a byo alcohol event. We ask that you do not bring glass bottles to the event, so avoid glass if there are alternatives. No glass will be permitted on dancefloors.
• No fires will be permitted in the camping areas. Gas cooking is permitted but patrons are advised to clear the area of flammable material 1 metre around your gas cooker and elevate the cooker if possible.
• No pets allowed (guide dogs excepted). Due to land use requirements this will be strictly enforced. Please don't bring pets as we really do not like turning people away.
• Community standards of behaviour are expected and persons deemed to be behaving in a manner that is dangerous or unacceptable to management will be refused admission and/or removed from the premises.
• Activities such as 'stage diving' and 'moshing' are strictly prohibited.
• Festival Organisers reserve the right to vary artists, programs, and presentation/performance times without notice and without refund.
• No blue tarpaulins are permitted on site. The fibres in blue tarps are poisonous to the livestock. If you're planning on bringing a tarp, please buy the silver/dark green type which is heavy duty and won't break up easily.
• Dragon Dreaming Festival reserves the right to use any photographs of attendees taken by contracted photographers in future promotional materials.
• Festival Organisers reserve the right to change these terms and conditions at any time and without notice. Ticketholders will be notified if terms and conditions are changed after purchase of tickets.

Terms and Conditions of Ticket Purchase

• All ticket prices are quoted in Australian Dollars and include GST
• Dragon Dreaming Festival uses the Stripe global online payment system to administer ticket sales. This system accepts several methods of payment to accommodate your needs including Visa, Mastercard and American Express and attracts a credit card fee of 2.9% plus 30c per transaction.
• Online ticket orders are processed only after billing information has been verified. Occasionally we receive incorrect billing information (eg your contact or billing details) which can delay the ticket delivery process. In these cases, a member of the Dragon Dreaming Team will attempt to contact you.
• When ordering tickets, please ensure you place your order using only one browser window. Using multiple browser windows could result in losing your tickets or ordering multiples.
• Festival Organisers are not responsible for any losses (tickets, monetary or otherwise). No replacements will be given if your ticket is lost, stolen, damaged or destroyed – please treat your tickets like cash.
• If the amount you pay for a ticket is incorrect, whether because of an error in a price communicated to you, or you are able to order a ticket before its scheduled on-sale date, or you are able to order a ticket that was not supposed to have been released for sale, then the Dragon Dreaming Team will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This applies regardless of human error or transactional malfunction.
• If you do not receive a confirmation email after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with the Dragon Dreaming Team whether or not your order was successful. Only you may be aware of any problems that may occur during the purchasing process.
• Tickets are allocated to individuals and have their names printed on them. ID will be checked against tickets on entry for the protection of the ticket owner. Tickets are non-transferable, however refunds may be requested in accordance with the Refund Policy.

Refund Policy

• From 1 March 2017 until 9pm on Friday 6 October 2017, ticket purchasers may apply for a refund of 100% of the sale value of their ticket including applicable booking fees less a $10.00 administrative fee. From 9pm Friday 6 October 2017 until 9pm Friday 20 October 2017, ticket purchasers may apply for a refund of 100% of the sale value of their ticket including applicable booking fees less a $30 administrative fee. After this date, tickets are non-refundable and non-transferrable, except in the following cases:
  • Cancellation. If the event is cancelled because of an act of war or terrorism or the forces of nature or by bushfire or by any event outside of the control of the Organiser then refunds shall be at the Organiser's absolute discretion.
  • If the event is partially cancelled because of an act of war or terrorism or the forces of nature or bushfire or by any event outside of the control of the Organiser then refunds shall be at the Organiser's absolute discretion.
  • If the event is cancelled for any other reason, we will refund to you the ticket price exclusive of credit card fees, provided the request by you is made within one month of the notice of cancellation and the original ticket(s) and proof of purchase are presented.

Payment Plans

• Payment plans require a minimum deposit of $50 per ticket and an ongoing weekly, fortnightly or monthly commitment.
• Payment plan tickets will be charged at $10 more than the current ticket tier price, this reflects the extra administration required to manage payment plans.
• Payment plans will be automatically debited from the credit/debit card which is used to make the deposit.
• If a payment fails it will automatically retry 3 times, every 3 days.
• If a payment fails 4 times your account will fall into default and you will be contacted by Dragon Dreaming to be given options to resolve the default.
• Payment plans that are in default for more than a month will be cancelled with a 60% refund of your previous contribution. This penalty reflects the time required to administer a plan in default.
• From 1 March 2017 until 9pm on Friday 6 October 2017, payment purchasers may apply for a refund of 100% of their contributions to date including applicable booking fees less a $20.00 administrative fee.
• From 9pm Friday 6 October 2017 until 9pm Friday 20 October 2017, ticket purchasers may apply for a refund of 100% of their contributions to date including applicable booking fees booking fees less a $40 administrative fee.
• After this date, payment plan tickets are non-refundable and non-transferable, except in the following cases:
  • Cancellation. If the event is cancelled because of an act of war or terrorism or the forces of nature or by bushfire or by any event outside of the control of the Organiser then refunds shall be at the Organiser's absolute discretion.
  • If the event is partially cancelled because of an act of war or terrorism or the forces of nature or bushfire or by any event outside of the control of the Organiser then refunds shall be at the Organiser's absolute discretion.
  • If the event is cancelled for any other reason, we will refund to you the ticket price exclusive of credit card fees, provided the request by you is made within one month of the notice of cancellation and the original ticket(s) and proof of purchase are presented.

Youth Policy

• Dragon Dreaming prides itself on being an evolved family friendly event that members of our community feel safe and supported in bringing their young children to. You play a large role in ensuring that it remains this way. As an all ages event we encourage young adults in our community to come and experience the festival. In order to ensure the safety of everyone we have the following guidelines in place. Security staff will strictly adhere to the following so please familiarise yourself with the details.
• Young people under 16 years of age can only attend the Festival with a responsible parent/guardian present. This means exactly what it says, an 18 year old mate does not count as a responsible parent or guardian.

Entry to Dragon Dreaming: (At the gate)

• If gate staff believe a person is under 16 then the ID of both the young person and the accompanying parent/guardian will be checked at our Gates, whether they are entering with pre-paid tickets or purchasing tickets.
• All parent/guardian ticket and youth ticket holders within a group must arrive at the festival entry gate together.
• Security is authorised to remove anyone, youth or adult who is behaving in an anti-social, disruptive or illegal manner. Please note any illegal conduct will be referred directly to the police.
• To ensure the safety of any young person asked to leave the event, the parent or guardian will also be asked to leave along with any other young people who entered with that guardian. If the parent or guardian cannot be found OR the young person will not tell security who they are, police will be called. At that time the young person will be given over to police custody and information including a photo of the young person will be kept at the festival info tent.
• Any breach of the above Terms of Entry will result in refusal of entry/removal of offender from the event with no exceptions. In this event absolutely no ticket refunds will be given.

Do young people have to stay with an adult the whole time?

• No, but security is authorised to remove the wristband and remove anyone who is behaving in an anti-social, disruptive or illegal manner. If a young person is removed for unacceptable conduct, the parent/guardian will also be asked to leave along with any other youth who entered with that guardian.

What about children under the age of 13?

• Children aged 12 or under are entitled to free entry to the Festival, again, with a responsible, accompanying parent/guardian.