Terms and Conditions

Conditions of Entry

  • All patrons must have a valid Festival pass for entry authorisation.
  • All patrons with an early access pass must have a valid festival pass.
  • Official wristbands are to be worn at all times. Patrons without a wristband will be escorted off site.
  • Security and police will be present at the festival for the safety and security of crew and attendees.
  • Dragon Dreaming Festival has the right to refuse entry and or remove any person who:
    • Is not wearing an official wristband;
    • Illustrates unacceptable or antisocial behaviour;
    • Refuses to declare objects that are considered to be dangerous, illegal or off limits by security services;
    • Is found to be engaged in the supply of illicit substances by security services or the police;
  • Young people under 16 years of age can only attend the Festival with a responsible parent/guardian present.
  • All minors must be kept under the direct supervision and within constant eyesight of a parent/guardian at all times.
  • Gate staff and licensed security are authorised to refuse entry.
  • This is a byo alcohol event. Do not bring excessive amounts of Alcohol. No glass permitted. 
  • No fires will be permitted in the camping areas. Gas cooking is permitted but patrons are advised to clear the area of flammable material 1 metre around your gas cooker and elevate the cooker if possible.
  • No pets allowed (guide dogs excepted). Due to land use requirements this will be strictly enforced. Please don't bring pets as we really do not like turning people away.
  • Community standards of behaviour are expected and persons deemed to be behaving in a manner that is dangerous or unacceptable to management will be refused admission and/or removed from the premises.
  • Activities such as 'stage diving' and 'moshing' are strictly prohibited.
  • Festival Organisers reserve the right to vary artists, programs, and presentation/performance times without notice and without refund.
  • No blue tarpaulins are permitted on site.  The fibres in blue tarps are poisonous to the livestock. If you're planning on bringing a tarp, please buy the silver/dark green type which is heavy duty and won't break up easily.
  • Dragon Dreaming Festival reserves the right to use any photographs of attendees taken by contracted photographers in future promotional materials.
  • Festival Organisers reserve the right to change these terms and conditions at any time and without notice. Ticketholders will be notified if terms and conditions are changed after purchase of tickets.

  • All official health or ability scooters are permitted throughout the festival precinct and camp ground, but must be conducted with respect and responsibility.  No other scooters or motorised vehicles are permitted to ridden in the festival precinct.  Non health or ability scooters used in the camp areas must stay below the 10km speed limit. Anyone putting themselves or others at risk with a scooter will see the scooter impounded until the end of the event.

Drug Use Policy

  • Dragon Dreaming Festival does not condone or encourage the use of illicit substances at our event.
  • The organisers take a harm minimisation approach to drug use, and ensure that confidential, non-judgmental support is available to those who need it.
  • Any individuals found to be supplying illicit substances to others within the event by event security or the NSW Police will have their wristbands removed and be escorted off the festival site.

Terms and Conditions of Ticket Purchase

  • All ticket prices are quoted in Australian Dollars and include GST
  • Dragon Dreaming Festival uses Humanitix as our ticketing provider and the Pin online payment system to administer ticket sales. This system accepts several methods of payment to accommodate your needs and attracts a credit card fee, additional to the ticket booking fee.
  • Festival Organisers are not responsible for any losses (tickets, monetary or otherwise). In case of a lost ticket, the ticket purchaser is able to regenerate their tickets using the Humanitix platform.
  • If the amount you pay for a ticket is incorrect, whether because of an error in a price communicated to you, or you are able to order a ticket before its scheduled on-sale date, or you are able to order a ticket that was not supposed to have been released for sale, then the Dragon Dreaming Team will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This applies regardless of human error or transactional malfunction.
  • If you do not receive a confirmation email after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with the Dragon Dreaming Team whether or not your order was successful. Only you may be aware of any problems that may occur during the purchasing process.
  • Tickets must be allocated to individuals (Full name as dictated on your ID) at the time of purchase.
  • Tickets are allocated to individuals and have their names printed on them. ID will be checked against tickets on entry for the protection of the ticket owner. Tickets are non-refundable.  However, tickets may be transferrable through our ticket transfer partner Tixel.
  • If you are an industry professional and have an industry ticket.  This ticket only replaces the 4 day pass. Thursday (extra 5th day) and Car passes are sold separately and are best pre-sold as gate/box office passes are more expensive.
  • 3 Day Saturday Entry -This ticket permits the ticket holder entry on Saturday from 10am till Tuesday Midday. If the patron arrives on the Friday they will be charged the full ticket gap fee (at the gate price). If the patron arrives on the Thursday they will need to purchase a Thursday Entry pass and pay the full ticket gap fee (at the gate price).

  • 2 Day Sunday Entry - This ticket permits the ticket holder entry on Sunday from 10am till Tuesday Midday. If the patron arrives on the Friday or Saturday they will be charged the full ticket gap fee (at the gate price). If the patron arrives on the Thursday they will need to purchase Thursday Entry pass and pay the full ticket gap fee (at the gate price)

  • 24 Hour Day Pass (Saturday or Sunday entry from 10am of the day displayed on your ticket). This ticket permits the ticket holder entry on Saturday from 10am until Sunday 10am OR on Sunday from 10am until Monday 10am. This ticket offer is not available any other day. If you wish to stay both Saturday and Sunday night you will need to purchase a 3-day Saturday Entry pass. Ticket holders will be required to leave a security deposit at the gate on arrival. The ticket holder MUST check out at the gate on exiting the event. On checking out the security deposit will be released. Card transactions can take 2 to 5 business days. If the ticket holder does not check out at the gate by the applied time, Dragon Dreaming Festival Incorporated will no longer be required to release this security deposit back to the ticket holder. If any issues arise when checking out, please email info@dragondreaming.com.au as soon as you get into service with evidence that you are no longer at the event. 

Refund Policy

  • Refunds are not available at any time. 
  • We partner with Tixel. Tixel will be permitted to do name changes for a fee. https://tixel.com/au/music-tickets/2023/09/28/dragon-dreaming-festival-2023
  • At any other time, tickets are non-refundable and non-transferrable, except in the following cases:
    • Cancellation. If the event is cancelled because of an act of war or terrorism or the forces of nature or by bushfire or by any event outside of the control of the Organiser then refunds shall be at the Organiser's absolute discretion.
    • If the event is partially cancelled because of an act of war or terrorism or the forces of nature or bushfire or by any event outside of the control of the Organiser then refunds shall be at the Organiser's absolute discretion.
    • If the event is cancelled for any other reason, we will refund to you the ticket price exclusive of all fees, provided the request by you is made within one month of the notice of cancellation and the original ticket(s) and proof of purchase are presented.

Youth Policy

  • Dragon Dreaming prides itself on being an evolved family friendly event that members of our community feel safe and supported in bringing their young children to. You play a large role in ensuring that it remains this way. As an all ages event we encourage young adults in our community to come and experience the festival.
  • Young people under 16 years of age can only attend the Festival with a responsible parent/guardian present. This means exactly what it says, an 18 year old mate does not count as a responsible parent or guardian.

Entry to Dragon Dreaming: (At the gate)

  • If gate staff believe a person is under 16 then the ID of both the young person and the accompanying parent/guardian will be checked at our Gates, whether they are entering with pre-paid tickets or purchasing tickets.
  • All parent/guardian ticket and youth ticket holders within a group must arrive at the festival entry gate together.
  • Security is authorised to remove anyone, youth or adult who is behaving in an anti-social, disruptive or illegal manner. Please note any illegal conduct will be referred directly to the police.
  • To ensure the safety of any young person asked to leave the event, the parent or guardian will also be asked to leave along with any other young people who entered with that guardian. If the parent or guardian cannot be found OR the young person will not tell security who they are, police will be called. At that time the young person will be given over to police custody and information including a photo of the young person will be kept at the festival info tent.
  • Any breach of the above Terms of Entry will result in refusal of entry/removal of offender from the event with no exceptions. In this event absolutely no ticket refunds will be given.