TERMS AND CONDITIONS
The Dragon Dreaming Festival Terms & Conditions that follow apply to tickets sold for the 2024 Dragon Dreaming event.
Please read all Terms & Conditions and any other information provided for the event via our webpage www.dragondreaming.com.au.
These Terms & Conditions should be read before purchasing tickets for the event. By purchasing a ticket, you will be accepting and agreeing to these Terms & Conditions and will be legally bound such as you would be with a signed agreement stating the same Terms & Conditions.
If you do not agree to these Terms & Conditions, you should not proceed with purchasing a ticket.
Conditions of Entry
REFUSING ENTRY
Dragon Dreaming Festival staff and security reserve the absolute right to refuse entry to any person with no explanation needed and are authorised by Dragon Dreaming Festival to refuse entry.
All patrons must have a valid Festival Pass for entry authorisation.
All patrons with an Early Access Pass must also have a valid Festival pass.
Official wristbands are to be worn at all times. Patrons without a wristband will be escorted off site.
Wristbands must not be tampered with or cut.
Security and police will be present at the festival for the safety and security of crew and attendees.
Dragon Dreaming Festival has the right to refuse entry and/or remove any person who:
? Is not wearing an official wristband;
? Illustrates unacceptable or antisocial behaviour;
? Refuses to declare objects that are considered to be dangerous, illegal or off limits by security services;
? Is found to be engaged in the supply of illicit substances by security services or the police;
? Does not adhere to the Code of Conduct set by Dragon Dreaming Festival.
Young people under 16 years of age can only attend the festival with a responsible parent/guardian present. This person NEEDS TO BE A PARENT OR GUARGIAN OF SIMILAR AGE AND RESPONSIBILTY.
All minors must be kept under the direct supervision and within constant eyesight of a parent/guardian at all times and in ALL areas.
This is a BYO alcohol event. Do not bring excessive amounts of Alcohol. No glass permitted.
No fires will be permitted in the camping areas. Gas cooking is permitted but patrons are advised to clear the area of flammable material 1 metre around your gas cooker and elevate the cooker if possible. If there is a high fire danger Dragon Dreaming reserve the absolute right to change this term on the advice of the RFS on site. Any person not adhering to the changes to this term may be removed from the premises.
Swimming in the lake is at your own risk. All efforts to provide a safe place to bath in have been made however it is still a natural body of water and entering the lake will be at one's own risk.
No pets allowed (guide dogs excepted but must be approved prior to arriving to site). Due to land use requirements this will be strictly enforced. Please don't bring pets as we really do not like turning people away.
Community standards of behaviour are expected, and persons deemed to be behaving in a manner that is dangerous or unacceptable to management will be refused admission and/or wristband cut off and removed from the premises.
Activities such as 'stage diving' and 'moshing' are strictly prohibited.
Festival Organisers reserve the absolute right to vary artists, programs, and presentation/performance times without notice and without refund.
No blue tarpaulins are permitted on site. The fibres in blue tarps are poisonous to the livestock. If you're planning on bringing a tarp, please buy the silver/dark green type which is heavy duty and won't break up easily.
Dragon Dreaming Festival reserves the absolute right to use any photographs of attendees taken by contracted photographers in future promotional materials.
Festival Organisers reserve the absolute right to change these terms and conditions at any time and without notice. Ticketholders will be notified if terms and conditions are changed after purchase of tickets.
All official health or ability scooters are permitted throughout the festival precinct and campground but must be conducted with respect and responsibility. No other scooters or motorised vehicles are permitted to ridden in the festival precinct. Non health or ability scooters used in the camp areas must stay below the 10km speed limit. Anyone putting themselves or others at risk with a scooter will see the scooter impounded until the end of the event.
Terms and Conditions of Ticket Purchase
All ticket prices are quoted in Australian Dollars and include GST.
Dragon Dreaming Festival uses Humanitix as our ticketing provider and the Pin online payment system to administer ticket sales. This system accepts several methods of payment to accommodate your needs and attracts a credit card fee, additional to the ticket booking fee.
Festival Organisers are not responsible for any losses (tickets, monetary or otherwise). In case of a lost ticket, the ticket purchaser can regenerate their tickets using the Humanitix platform.
If the amount you pay for a ticket is incorrect, whether because of an error in a price communicated to you, or you are able to order a ticket before its scheduled on-sale date, or you are able to order a ticket that was not supposed to have been released for sale, then the Dragon Dreaming Team will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This applies regardless of human error or transactional malfunction.
If you do not receive a confirmation email after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with the Dragon Dreaming Team whether your order was successful or not. Only you may be aware of any problems that may occur during the purchasing process.
Tickets must be allocated to individuals (Full name as dictated on your ID) at the time of purchase.
Tickets are allocated to individuals and have their names printed on them. ID will be checked against tickets on entry for the protection of the ticket owner. Tickets are non-refundable. However, tickets may be transferrable through our ticket transfer partner, Tixel.
If you are an industry professional and have an industry ticket. This ticket only replaces the 4 day pass. Thursday Early Entry and Car passes would be sold separately and are best pre-purchased as gate/box office passes are more expensive.
TERMS & CONDITIONS - REFUNDS
All ticket purchases are FINAL and you will be legally bound to these Terms & Conditions.
All tickets are non-refundable. Refunds will not be given for any reason other than in the situations stated below and shall be at the Organiser?s absolute discretion:
Cancellation. If the event is cancelled because of an act of war or terrorism or the forces of nature or by bushfire or by any event outside of the control of the Organisers, refunds or transferred tickets to the next years event shall be at the Organiser's absolute discretion.
If the event is partially cancelled because of an act of war or terrorism or the forces of nature or bushfire or by any event outside of the control of the Organisers, refunds or transferred tickets to the next years event shall be at the Organiser's absolute discretion.
If the event is cancelled for any other reason, we will refund to you the ticket price exclusive of all fees, provided the request by you is made within one month of the notice of cancellation and the original ticket(s) and proof of purchase are presented.
Tickets may be on-sold using the official resale platform Tixel. We reserve the absolute right to choose the timeframe that these tickets can be sold within.
Be aware of fake tickets and scams as this is a real problem we face. We strongly recommend purchasing a ticket from Dragon Dreaming directly ? from our website - to avoid any scams. We will not be liable for any fake tickets purchased.
We recommend that you purchase your own ticket as we are not responsible or liable for any personal change of circumstances within relationships. It is best for you when you purchase a ticket that you are the customer and it is your name on the ticket as shown on your current photo ID.
Any changes to personal circumstances be it financial, medical or inability to attend for any reason does not entitle the ticket holder to a refund.
No refunds (including partial) will be given due to unforeseen poor weather conditions prior to, during or after the event.
Under no circumstances will any fees that applied to the ticket sale be refunded.
Drug Use Policy
Dragon Dreaming Festival does not condone or encourage the use of illicit substances at our event.
The organisers take a harm minimisation approach to drug use, and ensure that confidential, non-judgmental support is available to those who need it.
Any individuals found to be supplying illicit substances to others within the event by event security or the NSW Police will have their wristbands removed and be escorted off the festival site.
Youth Policy
Dragon Dreaming prides itself on being an evolved family friendly event that members of our community feel safe and supported in bringing their young children to. You play a large role in ensuring that it remains this way. As an all ages event we encourage young adults in our community to come and experience the festival.
Young people under 16 years of age can only attend the Festival with a responsible parent/guardian present. This means exactly what it says, an 18 year old mate does not count as a responsible parent or guardian. NEEDS TO BE A PARENT OR GUARGIAN OF SIMILAR AGE AND RESPONSIBILTY.
Entry to Dragon Dreaming: (At the gate)
If gate staff believe a person is under 16 then the ID of both the young person and the accompanying parent/guardian will be checked at our Gates, whether they are entering with pre-paid tickets or purchasing tickets.
All parent/guardian ticket and youth ticket holders within a group must arrive at the festival entry gate together.
Security is authorised to remove anyone, youth or adult who is behaving in an anti-social, disruptive or illegal manner. Please note any illegal conduct will be referred directly to the police.
To ensure the safety of any young person asked to leave the event, the parent or guardian will also be asked to leave along with any other young people who entered with that guardian. If the parent or guardian cannot be found OR the young person will not tell security who they are, police will be called. At that time the young person will be given over to police custody and information including a photo of the young person will be kept at the festival info tent.
Any breach of the above Terms of Entry will result in refusal of entry/removal of offender from the event with no exceptions. In this event absolutely no ticket refunds will be given.